Rules and Conditions of the Services Provided by “Rony Post LTD”

  1. DEFINITIONS

The following rules, conditions, and limitations shall be used to regulate the responsibilities of the parties in the contract for the transportation of goods, as well as additional services agreed upon between you, as the client, and us, the company “Rony Post LTD.”

Parties to the Contract:

  1. “Rony Post LTD” VAT: 517079752, Israel
    “Rony Post LTD,” “the company,” “we,” “us,” “our” – hereinafter refer to the company “Rony Post LTD” and its group of employees, as well as partners, agents, or any physical or legal entities affiliated with the company.
  2. “Client,” “you,” “your,” “customer” – hereinafter refer to the shipper and/or consignee, as well as any individual or legal entity placing and paying for the transportation of goods under the contract.

“Goods” – hereinafter refers to parcels, packages, personal or commercial goods entrusted to the company by the client, who placed an order that was accepted for transportation from one location to another, or for which the company agreed to provide additional services.

“Transportation of goods” – refers to the comprehensive set of actions and services performed by us concerning the transportation of goods. These services include, but are not limited to, the receipt of goods, freight transportation, customs clearance for export/import if necessary, and delivery to the final recipient under the contract.

“Additional services” – refer to all services unrelated to the direct transportation of goods, including but not limited to storage, sorting, consolidation, packaging, installation, and other logistics-related services.

“Prohibited items” – refers to any goods, materials, or objects prohibited for shipment under the laws, regulations, or rules of the country of origin, destination, or any transit country.

“Invoice” – a financial document completed by the client and/or prepared by the company’s representative based on the client’s information and signed by the client. The invoice includes the sender’s and recipient’s full details, a list of items, the purpose, weight, and estimated value of the shipment, as well as a declaration that the client has read, understood, and agreed to all the rules, conditions, and limitations of this contract.

  1. PARTIES TO THE CONTRACT
  1. Service Provider: “Rony Post LTD” VAT: 517079752, Israel
  2. Client: any individual or legal entity.

Subject of the Contract: Defining relationships between the parties.
The client enters into a transportation contract or a service contract for additional services with “Rony Post LTD,” which accepts the client’s goods. By signing the invoice accompanying the goods, the client confirms that they are familiar with and agree to all the company’s rules, conditions, and limitations.

  1. SUBJECT OF THE CONTRACT

By entrusting the transportation of goods to “Rony Post LTD,” the client accepts the terms outlined in the transportation or additional service contract, both on their behalf and on behalf of any other party interested in the goods. These rules and conditions also apply to any subcontractors involved in the collection, transportation, delivery of goods, or the provision of requested additional services, as well as to the employees of “Rony Post LTD.”

Modifications to these rules and conditions may only be made by an authorized employee, agent, or subcontractor of “Rony Post LTD” and must be in writing, signed by both parties. If the client ships goods or provides documents with verbal or written instructions contrary to these conditions, “Rony Post LTD” is not obligated to follow such instructions.

  1. PURPOSE OF THE CONTRACT

4.1. If a different type of agreement has been made between the client and the company, the present rules and conditions shall apply to the contract regarding the transportation of goods.
4.2. By entering into an agreement with us, the client agrees to the following:

  • The company has exclusive rights to determine the mode of transportation of goods.
  • The purpose of this exclusive right is to optimize the transit time of shipments.
  • Due to stringent security and freight control measures at airports, the company reserves the right to partially or fully change the mode of transportation of goods to avoid additional costs, storage in airport terminals, or fines imposed on the client based on accompanying documentation.
  1. HAZARDOUS GOODS / SECURITY

5.1. We do not transport or provide additional services for goods that, at our sole discretion, are considered hazardous or are classified as such under ICAO (International Civil Aviation Organization) regulations.

International Civil Aviation Organization (ICAO), International Air Transport Association (IATA), IMDG Code (International Maritime Dangerous Goods Code), European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), FIATA (International Federation of Freight Forwarders Associations), or other national or international legal acts governing the transport of dangerous goods or the provision of other services related to dangerous goods.
https://www.iata.org/en/publications/dgr/

5.2 The client understands, guarantees, and confirms under this contract that the goods do not contain prohibited items, as specified in Annex 17 of ICAO or other national or international regulations governing air/maritime security. The client must also provide a complete description of the contents of the goods in the transport contract (declaration/invoice) or other accompanying documents relevant to the transport, without limiting the client’s responsibility in providing this information.
https://www.globaltrademag.com/which-items-are-prohibited/

5.3 All goods transported and processed by “Rony Post LTD” are subject to security controls to comply with the rules, restrictions, and provisions of international agreements regulating the transport of goods. Goods may be subject to inspections, including the use of X-ray equipment, scanners for detecting explosives and narcotics, and physical inspections. By signing the contract, the client agrees that their goods may be inspected at any transit point.

5.4 “Rony Post LTD” does not accept goods containing prohibited items for transportation. The client agrees not to use the services provided by “Rony Post LTD” for any illegal purposes. The client understands and agrees to provide accurate and complete information about the goods being shipped in the invoice and to include correct contact information for the sender and recipient. The sender must ensure proper packaging and labeling of the goods, description and classification of the contents of each package, and attach the necessary documentation to each package to make them suitable for transportation and in compliance with applicable laws.

5.5 Authorities in the country of origin, destination, or transit have the right to request information, including your personal data, regarding your goods for customs clearance and/or security purposes.

5.6 If “Rony Post LTD” becomes aware that goods with a value exceeding the amount specified in the invoice were transported without the explicit written consent of the company, an additional charge of 5% of the value of the goods will be applied in addition to other applicable tariffs and fees under these Terms.

  1. EXPORT CONTROL

6.1 The client assumes responsibility and guarantees compliance with all applicable laws regarding export control, including, but not limited to, regulations prohibiting unauthorized trade in military products and other strategic goods and services, as well as financial and commercial transactions with individuals and entities operating in countries from, through, or over which the client’s goods may be transported. The client also agrees to comply with rules and regulations governing the transportation of specific technologies, information, and goods to, from, through, or over the country in which the transportation takes place.

6.2 The client also guarantees to “Rony Post LTD” that the sender and/or recipient, as well as any individual or entity ordering and paying for the transportation of the goods, are not listed in any United Nations sanction programs, regional or national programs implementing and/or supplementing such programs, or any autonomous rules imposing the above-mentioned measures.

6.3 The client understands, agrees, and commits to providing relevant authorities with all necessary documents and information upon request during export or import inspections.

6.4 The client understands, agrees, and guarantees financial responsibility for complying with export/import rules and regulations, as well as certification and licensing requirements for the goods, obtaining all necessary licenses and permits, and ensuring that the recipient is authorized under the laws of the country of origin, destination, and any transit country.

6.5 “Rony Post LTD” is not liable to the client or any other party for the client’s actions, including non-compliance with laws, rules, and regulations related to export/import control, sanctions, restrictive measures, and prohibitions.

6.6 The client agrees that any government authority, including customs and security agencies, has the right to physically inspect the shipped goods at any transit point upon request.

  1. RULES FOR CALCULATING TRANSIT TIME AND TRANSPORT ROUTES

Non-working days, public holidays, and bank holidays, delays caused by customs clearance, compliance with local security requirements, and other events beyond our control are not included in the transit time for door-to-door delivery specified by us. The choice of the transport route is solely the prerogative of “Rony Post LTD.”

  1. CUSTOMS CLEARANCE

8.1 Under this contract, the client appoints “Rony Post LTD” as their agent for customs clearance. If “Rony Post LTD” subcontracts this activity, the client confirms through this contract that “Rony Post LTD” may appoint a customs agent to carry out customs clearance. If customs authorities require additional documents to confirm customs declarations or our right to perform customs clearance, the client will provide the required documents at their own expense.

8.2 The client understands and confirms that all declarations and information regarding export and import are accurate and truthful. The client understands and confirms that if information about the goods or their contents is inaccurate, they may be subject to civil or criminal liability, including financial penalties, partial or complete confiscation of the goods, or return of the goods, depending on the decision of customs and other government authorities in the transit or destination country. “Rony Post LTD” may voluntarily assist with customs clearance and other logistical procedures. “Rony Post LTD” is not, under any circumstances, the owner of the goods and is not responsible for the information about the contents, estimated value, etc., provided by the sender. All customs duties, government fees, and penalties (if applicable) will be charged to the client. The client agrees to indemnify the company against any claims, complaints, or costs arising from inaccurate information provided by the client.

8.3 If “Rony Post LTD” is required to pay any taxes, duties, or fees on behalf of the sender, recipient, or third party, the selected payment method indicates that the recipient or third party must make these payments. If the indicated amount is not paid immediately and in full to “Rony Post LTD,” the sender will be responsible for the payment upon the first written request. “Rony Post LTD” is not obligated to separately recover payment from the recipient or any third party.

8.4 “Rony Post LTD” will make every effort to optimize the customs clearance process for goods but cannot be held liable for delays, losses, or damages resulting from the actions of customs or other government authorities.

  1. DELIVERY

The company “Rony Post LTD” delivers the shipment to the consignee or to another person who, in the company’s opinion, is authorized to receive the shipment on behalf of the consignee (e.g., individuals located in the same building as the consignee). If such a person is unavailable, the shipment may be left in the consignee’s mailbox (if applicable) or delivered to neighbors, unless the sender has explicitly excluded such a delivery method by opting for an additional service. The consignee must be informed about any alternative delivery methods (or redirections).

Notwithstanding the provisions of the previous section, and unless otherwise agreed with the sender, “Rony Post LTD” may apply any alternative delivery method chosen by the consignee in accordance with the company’s terms and any other agreements between “Rony Post LTD” and the consignee. These alternative delivery methods include, but are not limited to: redirecting the shipment to an alternative address, authorizing the driver to leave the shipment at the consignee’s premises, changing the service type selected by the sender, or altering the delivery schedule. The sender also agrees that the consignee may receive information about the shipment’s delivery. The sender explicitly waives any claims against “Rony Post LTD” that may arise from the company following any such instructions provided by the consignee.

The company has the right to use electronic devices to obtain proof of delivery, and the sender agrees that no claims can be made against “Rony Post LTD” solely on the basis that the delivery of the shipment is confirmed by an electronic signature of the consignee, recorded and stored in electronic format.

Unless otherwise provided by the rules of international conventions or other imperative norms of national legislation, “Rony Post LTD” is under no circumstances responsible for the suspension of transportation, redirection of delivery (to another consignee or an address different from that specified in the waybill), or the return of the shipment to the sender. If “Rony Post LTD” makes efforts but is unable to perform these actions, the company is not liable for any losses resulting from these circumstances.

  1. CLIENT OBLIGATIONS
    The client guarantees the following:
  • The contents of the shipment (including, but not limited to, the weight or number of items in the shipment) correspond to the description and invoice, and the contents are properly labeled, with the label securely attached by the client in a visible location on the outside of the package to ensure it is easily noticeable. The client guarantees that all shipments submitted for transport under these conditions comply with international restrictions.

The sender must include accurate and complete information in the invoice and waybill and provide correct contact details for both the sender and the consignee. The sender must ensure proper packaging and labeling of the goods, accurate description and classification of the contents of each package, and attach all necessary documentation to each package, ensuring suitability for transport and compliance with the company’s guidelines and applicable laws.

  • The contents of the shipment are prepared and securely and neatly packaged to protect against common risks during transportation, sorting, and/or handling;
  • The client has accurately declared the weight of the shipment and will provide any special equipment required for loading or unloading it from “Rony Post LTD” vehicles;
  • The contents of the shipment comply with the rules, permits, or prohibitions of IATA, ICAO, IMDG, FIATA, or ADR, as well as prohibitive orders from customs or other government authorities in the country of origin, destination, or any transit countries.
  1. DATA PROTECTION
    11.1.1. “Rony Post LTD” has the right to process personal data provided by the sender or consignee and reserves the exclusive right to transfer such data to other companies within the “Rony Post LTD” group or subcontractors of “Rony Post LTD,” including those in other countries that may have different levels of data protection compared to the country where the sender entrusted the shipment to “Rony Post LTD.” Processing of such data in other countries is allowed only to the extent necessary to provide the agreed delivery services.

The sender guarantees that the personal data provided to “Rony Post LTD” was obtained legally and that they have received explicit consent from the consignee for the use of such data, including for the transmission of electronic notifications related to delivery services.

“Rony Post LTD” uses the personal data provided by the sender in accordance with the Privacy Notice. The sender guarantees that they have obtained the explicit consent of the consignee for the use of their data as outlined in the Privacy Notice of “Rony Post LTD,” effective on the shipment date.

11.1.2. In accordance with the provisions below, “Rony Post LTD’s” liability for any loss, damage, or delay during transportation is limited as follows:

11.1.3. If the transportation of the shipment/parcel is carried out entirely or partially by air, and the final destination or a stopover is in a country other than the country of origin, the provisions of the Warsaw Convention of 1929 (amended by the Hague Protocol of 1955), Protocol No. 4 of the Montreal Convention (1975), or the Montreal Convention of 1999 apply. These international agreements regulate and limit liability for the loss, damage, or delay of your shipment to 19 Special Drawing Rights (SDR) per kilogram.

11.1.4. The company “Rony Post LTD” is not liable for risks associated with currency exchange.
11.1.5. The company “Rony Post LTD” is not liable for any fraudulent or dishonest actions committed on behalf of the consignee, including, but not limited to, payment with counterfeit bills, forged checks, checks later dishonored, or checks improperly completed by the consignee.
11.1.6. In the event that the Warsaw Convention, CMR Convention, or national legislation implementing or recognizing the binding nature of these conventions (hereinafter referred to as “Convention Rules”) applies, or in the event (and to the extent) that other mandatory provisions of national legislation apply, the liability of “Rony Post LTD” shall be determined and limited in accordance with the applicable rules specified.
11.1.7. If the Convention Rules or other mandatory provisions of national legislation do not apply, the liability of “Rony Post LTD” arises only for actions carried out without reasonable care and due professionalism, exclusively under these Terms. To the extent permitted by applicable law, the amount of such liability is limited to the proven losses and shall not exceed $80 per shipment, except where a higher value of the shipment has been declared by the sender in accordance with the section below.
11.1.8. Except where the Convention Rules or other mandatory provisions of national legislation provide otherwise, “Rony Post LTD” is not liable for purely financial losses, such as the cost of alternative transportation, lost profits, loss of favorable business opportunities, or income lost due to non-use of the shipment caused by any loss, damage to the shipment or part thereof, or delay in its delivery, regardless of whether the value of such shipment was declared in accordance with section 13.1.5. The company “Rony Post LTD” is not liable for damage or loss of any packaging. In cases where conventions apply or, to the same extent, where other mandatory provisions of national legislation apply, the liability of “Rony Post LTD” is governed and limited by the applicable rules.
11.1.9. If any rule or condition is declared invalid or unenforceable, such a decision shall not affect other terms of this agreement, which shall remain in force. All disputes arising in connection with this agreement shall be resolved by the courts of the country where our company is located, the nearest branch, or the representative of “Rony Post LTD” that initially accepted the shipment or provided the requested services.

  1. LIMITATION OF LIABILITY
    12.1. “Rony Post LTD” is not liable for any indirect losses or damages (loss of income, profit, market opportunities, reputation, potential opportunities, etc.), even if aware of the possibility of such losses, as well as other indirect, special, or related damages, including but not limited to breach of contract terms, negligence, or intentional actions.
    12.2. “Rony Post LTD” is not liable for failure to fulfill obligations due to:
    12.2.1. Circumstances beyond our control, such as:
  • Natural disasters: earthquakes, cyclones, hurricanes, floods, fires, epidemics, fog, snowstorms, or frosts;
  • Force majeure circumstances, including (but not limited to): wars, disasters, strikes, embargos, local conflicts, risks inherent in air transport, acts of civil disobedience, etc.;
  • Interruptions in local or national air or ground transportation networks, technical malfunctions of transport or equipment;
  • Hidden defects or manufacturing flaws in the contents of the shipment;
  • Criminal actions by third parties, such as theft or arson.

12.2.2. Actions or inactions of third parties, such as:

  • If the client (or any other party claiming interest in the shipment and influencing the client to not comply with the contract terms) fails to fulfill their obligations under these rules and conditions, as well as the guarantees set forth in the client obligations section of the “Rony Post LTD” Terms and Conditions;
  • Any actions or inactions by customs authorities, airports, or representatives of state authorities.

12.2.3. If the contents of the parcel or part thereof are listed as prohibited items, even if the parcel was accepted for transport by mistake;
12.2.4. Refusal by “Rony Post LTD” to make any illegal payments on behalf of the client.
12.3. Accordingly, we are not regular carriers and do not assume the liability of regular carriers.

  1. DISPUTE RESOLUTION PROCEDURE
    All notifications regarding claims against “Rony Post LTD” must be submitted in writing within a reasonable time, but in any case, no later than 14 days from the receipt of the shipment, in the case of damages caused to the shipment (including partial loss), and in the case of loss – within 90 days from the date the shipment was handed over to “Rony Post LTD” for transportation, according to the applicable guide.

All claims against “Rony Post LTD” related to any shipment are determined and limited by the statute of limitations, except in cases where legal proceedings are initiated and written notification of such proceedings is provided to “Rony Post LTD” within six months of the receipt of the shipment or, in cases where the shipment was not delivered, within six months of the date the shipment was supposed to be delivered.

If no external damage is identified at the time of delivery, “Rony Post LTD” will consider the shipment delivered in good condition. For claims, the contents of the parcel and the original packaging must be presented to the company for inspection. If a claim arises, the parcel must be refused at delivery and returned to the distribution warehouse for an independent inspection. A parcel cannot be considered lost for at least 60 days from the date of the non-delivery notification, although this term can be reduced through an agreement signed between the company and the client.

  1. THIRD-PARTY CLAIMS
    The client guarantees that they will not allow third parties interested in the shipment to make claims against us or initiate legal proceedings against “Rony Post LTD,” even if such claims arise from negligence by the company. If such a claim arises, the client agrees to bear all costs associated with it.
  2. RATES AND PAYMENTS
    15.1. The client agrees to pay our rates (including any other applicable taxes related to the shipment) for transportation between points specified in the transport agreement or for other services provided by “Rony Post LTD,” along with the applicable value-added tax (if any), within 15 days from the date of invoice issuance, without any deductions, discounts, counterclaims, or other types of offsets.

15.2 Transportation rates or rates related to additional services are calculated in accordance with the rates applicable to the client’s shipment, as per the rates separately agreed upon or stated in the contract. The rates of “Rony Post LTD” are valid at the time the shipment is ordered for a period of 5 business days and can be found at the company’s Information Center (Call-Center).

15.3 The rates for transportation and other services are specified in the contract annexes, and if not paid before the shipment is sent, they must be paid within 7 days after receiving the invoice or within another period agreed upon in writing between the sender and “Rony Post LTD.” “Rony Post LTD” reserves the right to verify the actual and/or volumetric weight of shipments and, in cases of discrepancies exceeding the declared weight, to issue invoices based on the actual weight. Unless otherwise provided, for the purposes of this clause, the invoice will be considered received three business days after its issuance date.

15.4 All import duties, value-added taxes (VAT), and other charges applicable to parcels in the destination country must be paid immediately by the recipient upon the first request of the company. If the recipient refuses to make the payment, the sender agrees to cover all outstanding amounts in full within 48 hours of receiving a rapid notification that the recipient has refused to pay.

15.5 Door-to-door delivery rates presented to the client include a simplified customs clearance process. “Rony Post LTD” reserves the right to charge additional fees for extra customs actions related to the shipment that require additional time and administrative costs.

15.6 In some countries, additional fees may apply for complex customs operations, which include, but are not limited to:
15.6.1 Customs actions for more than three types of goods;
15.6.2 Customs obligations or the need to deliver goods under such obligations;
15.6.3 Temporary import exemptions;
15.6.4 Customs representation requiring the involvement of state authorities other than customs officials.
In certain countries, “Rony Post LTD” may make advance customs payments on behalf of the importer, including import duties or other taxes. If this service also includes a local administrative fee, the invoice for this service will be issued to the recipient, or in the event the recipient refuses to pay, to the client-sender.

15.7 The client may provide special instructions for invoicing or agree with the recipient or a third party that they will pay for the transportation, as well as other taxes, additional charges, fines, etc., that may arise in connection with the transportation. If the recipient or third party refuses to pay for the transportation, the client agrees to cover all related costs within 48 hours of being notified of the recipient’s refusal to pay.

15.8 The invoice issued by “Rony Post LTD” for the services rendered does not include a copy of the delivery confirmation (which may be provided electronically upon agreement) or other additional documents.

15.9 “Rony Post LTD” may send the invoice for the services rendered electronically, via email, based on an agreement signed by the client. If the client requests a paper invoice, “Rony Post LTD” reserves the right to charge an administrative fee for providing this service.

15.10 The invoice issued by “Rony Post LTD” for the services rendered must be paid in the currency specified in the invoice or, if not specified, in the local currency at the exchange rate indicated by “Rony Post LTD.”

15.11 “Rony Post LTD” reserves the right to withhold from the proceeds of a sale any other amount owed by the client to “Rony Post LTD” for any delivery carried out by the company at a given time.

15.12 The client is responsible for the payment of all taxes and other charges, including stamp duties, applicable depending on the transportation or other services, as well as for the issuance of documents, including the waybill.